Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at luck.trader@yahoo.co.uk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, send us an email at luck.trader@yahoo.co.uk and then send your item to: 35 Jonathan Road, Stoke-on-Trent, ST4 8LP, United Kingdom.
Shipping
To return your product, you should contact us by email or our website contact form first, then mail your product to: 35 Jonathan Road, Stoke-on-Trent, ST4 8LP, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service or keep proof of postage. We don’t guarantee that we will receive your returned item.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at luck.trader@yahoo.co.uk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, send us an email at luck.trader@yahoo.co.uk and then send your item to: 35 Jonathan Road, Stoke-on-Trent, ST4 8LP, United Kingdom.
Shipping
To return your product, you should contact us by email or our website contact form first, then mail your product to: 35 Jonathan Road, Stoke-on-Trent, ST4 8LP, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service or keep proof of postage. We don’t guarantee that we will receive your returned item.